Vivint Home Security Reviews

Our Rating 2.5

Vivint Security Review

Visit Website

Vivint continuously tries to re-evolve. Is it to become better? Is it for the customer? Or is it to try to run away from mistakes that plague their record? They have managed to raise their BBB from an F to a B-. But is it too little too late? Below is an objective review of their packages, pricing, and even a comparison to our top-rated home security company to see how the two compare.

Vivint Home Security Packages

Vivint has shed their former home security packages in favor of three new packages: Smarter, Smart Protect, and Smart Control.

Vivint Sky

Smarter is $39.99 per month with a 48 or 60 month contract requirement and a minimum $99 activation fee. Typically you can sign a 48 month contract with Vivint but most of their special offers require that you sign a 60 month unless you live in AR, MI, WI, or CA in which case it will be 48 months regardless. The base package is notably more expensive than other market competitors but it does include a couple of premium features.

Their second level package is called Smart Protect. It’s includes everything from the Smarter package and add some automation options like door locks.

Finally we have Smart Control. This package includes all the base services: 24/7 U.L. approved professional monitoring, access to the Vivint mobile app, Vivint Live service, event notification, severe weather alerts for tornadoes, 24/7 tech support plus the option to add 2 smart home services, but it also includes the option for local cloud storage. Vivint’s Space Monkey provides 1TB of automated storage for an additional fee. It can hold over 300,000 photos locally on your Space Monkey drive, which also automatically uploads a backup copy to the cloud.

Below is a table showing their package offerings side-by-side.

Package NameSmarterSmart ProtectSmart Control
View Plans
Monthly Price$39.99$49.99$60.99
Activation Fee$399$99 minimum$99 minimum
24/7 Monitoring
Touch Screen Panel
Door/Window Sensors3 included3 included3 included
Motion Sensors1 included1 included1 included
Smoke Detectors1 included1 included1 included
Key Fob1 included1 included1 included
Yard Sign1 included1 included1 included
Smart Home Options
Up to 2 included
Space Monkey Storage
Additional Cost
Package Name Smarter
View Plans
Monthly Price
$39.99
Activation Fee
$399
24/7 Monitoring
Touch Screen Panel
Door/Window Sensors
3 included
Motion Sensors
1 included
Smoke Detectors
1 included
Key Fob
1 included
Yard Sign
1 included
Smart Home Options
Space Monkey Storage
Package Name Smart Protect
View Plans
Monthly Price
$49.99
Activation Fee
$99 minimum
24/7 Monitoring
Touch Screen Panel
Door/Window Sensors
3 included
Motion Sensors
1 included
Smoke Detectors
1 included
Key Fob
1 included
Yard Sign
1 included
Smart Home Options
Space Monkey Storage
Package Name Smart Control
View Plans
Monthly Price
$60.99
Activation Fee
$99 minimum
24/7 Monitoring
Touch Screen Panel
Door/Window Sensors
3 included
Motion Sensors
1 included
Smoke Detectors
1 included
Key Fob
1 included
Yard Sign
1 included
Smart Home Options
Up to 2 included
Space Monkey Storage
Additional Cost

Vivint vs Frontpoint Home Security

Below is a comparison of Vivint to our number one recommended home security company. We tried to create a fair comparison, though it’s difficult on the equipment comparison because both companies allow customers to completely customize equipment packages. We selected apples to apples equipment in the package below. But ultimately your equipment selection will impact your total price. Also, Frontpoint equipment pricing is assuming that you sign the 36 month contract and not the 12 month (as there is an additional equipment discount for doing so). Vivint equipment pricing is assuming you sign a 60 month contract, as there is also an additional equipment discount for signing the longer contract with Vivint.

Another key difference is that Vivint has a touchscreen panel and Frontpoint’s touchscreen is considered an upgrade. That is not accounted for in the comparison below. Frontpoint’s panel does include Crash and Smash protection, which is something that Vivint doesn’t offer.

Company
Plan NameUltimateSmarterSmart ProtectSmart Control
View Plans
Call855-806-1188855-716-7834855-716-7834855-716-7834
Monthly Price$49.99$39.99$49.99$60.99
Installation Fee$0$399$99 minimum$99 minimum
Contract Length12-36 Months48-60 Months48-60 Months48-60 Months
Equipment Warranty3 YearLifetimeLifetimeLifetime
Return Period30 Day3 Day3 Day3 Day
BBB RatingA+B-B-B-
Mobile App Control
Light Control
Wireless Video
Cloud Storage
Company
Plan Name
Ultimate
View Plans
Call
855-806-1188
Monthly Price
$49.99
Installation Fee
$0
Contract Length
12-36 Months
Equipment Warranty
3 Year
Return Period
30 Day
BBB Rating
A+
Mobile App Control
Light Control
Wireless Video
Cloud Storage
Company
Plan Name
Smarter
View Plans
Call
855-716-7834
Monthly Price
$39.99
Installation Fee
$399
Contract Length
48-60 Months
Equipment Warranty
Lifetime
Return Period
3 Day
BBB Rating
B-
Mobile App Control
Light Control
Wireless Video
Cloud Storage
Company
Plan Name
Smart Protect
View Plans
Call
855-716-7834
Monthly Price
$49.99
Installation Fee
$99 minimum
Contract Length
48-60 Months
Equipment Warranty
Lifetime
Return Period
3 Day
BBB Rating
B-
Mobile App Control
Light Control
Wireless Video
Cloud Storage
Company
Plan Name
Smart Control
View Plans
Call
855-716-7834
Monthly Price
$60.99
Installation Fee
$99 minimum
Contract Length
48-60 Months
Equipment Warranty
Lifetime
Return Period
3 Day
BBB Rating
B-
Mobile App Control
Light Control
Wireless Video
Cloud Storage

What is Vivint Live Communication?

Before we talk about Vivint Live Communication, we need to talk about the SkyControl panel, as the Live feature starts from the panel. The SkyControl panel includes battery backup and a module that allows it to communicate with Vivint even if an intruder cuts power to your home. According to Vivint,

“The SkyControl panel provides a more secure solution by operating on its own private Wi-Fi network, with a firewall independent of the homeowner’s network. All communication is fully protected with industry-leading encryption technology. The SkyControl panel also relies on cellular technology to ensure the system is always available in the event of WiFi disruptions.”

All three packages include Vivint Live Communication. Vivint Live is essentially two-way communication between you and the central monitoring agency through the touchscreen panel. If there is an emergency, a Vivint agent will try to reach you through the panel. If you do not respond to the call, they are trained to listen through the panel. They listen for footsteps, cabinets opening, or other signs that something is wrong before calling the police on your behalf. When they do call the police, they can present anything they’ve heard as additional evidence, which may help expedite the process of getting a police officer to your home.

Vivint Mobile App Information

Vivint appVivint has two different apps including Vivint Classic and Vivint Sky. All packages include access to the mobile apps, which is one reason why the entry pricing is higher with Vivint.

The Vivint Sky app works with the Vivint Sky Panel. It allows you to control the temperature of your home, lock and unlock your doors, check event history, and also arm and disarm your security system remotely. The app includes the ability to view live footage if you own a Vivint security camera. If you do own a camera, you can view recorded video footage. You can also use the app to set up notifications of events. Notifications can be sent by push notification, text, or email.

The classic app works with the Vivint Go!Control panel. It’s available for iPad, iPhone, Android, and BlackBerry devices. The features are similar to the Vivint Sky app in that you can use the app to view live video footage, record video, lock and unlock your doors, arm and disarm your system, adjust your thermostat, turn your lights on or off, and more. You can also use the app to set up push notifications so that you can receive alerts to your phone or via email or text message related to things that are happening in your home.

Both apps support multiple users so you can monitor and control and also keep your family in the loop.

Vivint Sky, Home Automation

Vivint’s Z-Wave backed home automation is called Vivint Sky. Their smart home capability is complete but you’re limited to the amount of services offered in your package. You can add more services, but it will cost you. Right now, Vivint offers the following smart home services:

  • Doorbell Video
  • HD Video Recording
  • Remote Door Access
  • Smart Temperature Control
  • Outdoor HD Video Reording
  • Garage Door Control

Though Vivint doesn’t list light automation as a service, they do sell Z-Wave equipment that would allow for light automation like their small appliance module that can control plugged in lamps and small appliances.

This is all pretty standard stuff, but what makes Vivint’s home automation offer unique is that it learns and becomes smarter over time. For example, let’s say that you leave the house every day at 7am and forget to turn off your hall lamp. Vivint Sky can recognize this habit and suggest that you allow it to create a rule to turn off your hall lamp at 7am.

Is Vivint a Good Company?

There are pros and cons to Vivint.

From a customer perspective, the reviews are mixed but mostly negative.

I ordered service at my mom’s address.Her landlord stressed that she could have the system if they did not drill any holes. I explained this to the sale agent and he told me they would not have to drill because Vivint uses adhesives. When they installed they drilled a big hole in my mom’s wall. AquaSurf00 on Pissed Consumer

Vivint reached out in a comment but nothing good came of it. I reached out to customer service and they assured me we could have a “drill less” install at our new home, since we are tenants and cannot have any holes in the wall ( I was willing to show them our lease ). The guy came today to install 45 minutes late, our requested time to be home was 11am-2pm! He was so rude to me on the phone saying it was against protocol for him to wait for me since I was not home. Even though HE was 45 minutes late after I waited around for 3 hours. So he came back after his “lunch” then proceeded to tell me that there is no such thing as a drill less installation and there was nothing he could do besides drill. Ashleigh S Yelp

Other things to consider

  • You must be home during the installation. The service window may be around 3 hours long, plus the time it takes to install your system.
  • They have a 10 second average response time on their panel.
  • They use Z-Wave Home Automation.
  • Vivint has higher than average monthly fees, longer than average contract terms, and a 3 day return policy.
  • Vivint has several alerts caused by government action.