Link Interactive Reviews: Is Link the Company for You?

Our Rating 5.0
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Call: 855-830-3778

Link Interactive continues to be a strong home security solution, putting itself in a position to rank as one of our top three home security companies in 2017. Link Interactive previously had a partnership with the massive retailer Costco to sell their monitored home security system, but while that partnership has recently come to an end, Link’s legacy continues to extend far beyond its association with Costco.The  home security provider has been around for more than 60 years, first as Mountain Alarm, which then launched Link as its DIY offering a few years ago. In that time, Link has carried on  its strong reputation for customer service and affordable costs compared to other security competitors.

Heavy on the Home Automation

Link Interactive offers all the home automation bells and whistles. They offer lock automation, light automation, temperature automation, small appliance automation, garage door automation, and more. This is possible through partnerships with Alarm.com and 2GIG. While Alarm.com supplies the software, 2GIG helps supply the hardware like the 2GIG Z-Wave panel. The 2GIG Go! Control system can control multiple Z-Wave devices directly from the panel or from a connected smartphone.

In the video below, you get an in-depth look at how convenient and functional the 2GIG Go! Control panel is in terms of design, installation and functionality:

The Alarm.com app can be used on a computer, iOS device, Android, Windows 7 phone, Apple Watch, or a Blackberry. It is currently rated 3.5 stars on iTunes and a solid 4.4 stars on Google Play and customers have a lot of great things to say:

98% of Link customers say they would recommend the system to a friend or family member. 92% of Link customers say the system was easy to install.

Link Interactive Monthly Monitoring Plans

You’ll have to pick a monthly monitoring plan as part of your contract. The basic plan for professional monitoring is called Standard, and it’s priced at $29.99 per month. Then there’s the Gold plan, starting at $34.99. The Elite plan adds video monitoring for another $5 per month, bringing the monthly total to $39.99.

Package NameStandardGoldElite
View Plans
Monthly Price$29.99$34.99$39.99
24/7 Monitoring
Environmental Sensors
Two-way Voice
Home Automation
Geo-fencing
Video Monitoring
Package Name Standard
View Plans
Monthly Price
$29.99
24/7 Monitoring
Environmental Sensors
Two-way Voice
Home Automation
Geo-fencing
Video Monitoring
Package Name Gold
View Plans
Monthly Price
$34.99
24/7 Monitoring
Environmental Sensors
Two-way Voice
Home Automation
Geo-fencing
Video Monitoring
Package Name Elite
View Plans
Monthly Price
$39.99
24/7 Monitoring
Environmental Sensors
Two-way Voice
Home Automation
Geo-fencing
Video Monitoring

So, what does that additional $5 per month for video monitoring get you? In partnership with Alarm.com, the Elite plan lets you use your smartphone to give you an interactive experience with your video surveillance system. This allows you to schedule, live stream, record, and control your video footage for any cameras included or added to your system straight from your smart phone or tablet at any time. Elite will provide alerts that occur based on custom triggers you set, such as motion detection or a door being opened. You can even access recorded clips on included Cloud storage, which has room for 1,000 video clips per month — and more storage is available at an additional $5 per month. We think all that video monitoring for $5 more is a pretty substantial value offered from Link Interactive when you consider how much less expensive the camera hardware is compared to leading security competitors as well.

Added Bonus: Once you’ve signed up, Link will provide your insurance company with a certificate of monitoring to help you get any available discounts.

Purchasing Link Interactive’s Equipment

Link Interactive no longer offers pre-selected equipment packages and now offers all equipment à la carte, so you can build and customize your system to fit your home and your needs.

You can get an full scope of Link Interactive’s equipment in our breakdown, which covers each piece of equipment, cost, and overall quality.

Link offers new customers a hefty equipment credit that can be used toward the purchase of equipment directly from their site.

You can purchase a Link Interactive home security system direct from the website here!

 How does the Link Interactive Equipment Offerings Stack Up?

link interactive control panelThe foundation of all of Link’s equipment is the Link Interactive Go!Control panel from 2GIG, which functions as both a home security and home automation system. Link Interactive’s partnership with 2GIG Technologies extends to other Link Interactive equipment as well. You can get everything from wireless door/windows sensors to carbon monoxide detectors à la carte, or get a deal through custom equipment packages in a range of five component categories:

  • Home security
  • Life safety
  • Home automation
  • Camera
  • Add-ons

Keep in mind that you can only select home automation or video surveillance items only if you’ve opted for a monitoring plan that will support them.

Call Link Interactive at 1-855-830-3778 or visit the Link Interactive website to begin building your custom equipment package.

What About Video Surveillance?Indoor Wireless Camera

Video surveillance increases your monthly monitoring rate by $5 per month plus the cost of equipment. For $5 per month, you can monitor up to four cameras or you can monitor eight cameras for an extra cost. They also sell several Alarm.com compatible cameras – including the V720W Wireless exterior camera, the HD100 Wireless Indoor Camera, the V520 Wireless Interior camera, the V520IR Wireless Interior Camera, and the V620PT Wireless Interior Pan and Tilt Camera.

The Ins and Outs

Pros

  • 24/7 central station monitoring
  • 64 years in the industry
  • A+ rating with the BBB
  • Fire monitoring included
  • Highly customizable security packages
  • 30-day money back guarantee
  • 12-, 24-, and 36-month contract options

Cons

  • DIY Installation only – no professional option
  • Very high upfront costs of up to $598 for all the equipment you might want
  • Variety of equipment is vast and can potentially be overwhelming for new, inexperienced security buyers

They offer 12-month, 24-month, and a 36-month contract options. Whichever you choose, they offer customers a 30-day trial period, but after that time the contracts are binding.

Fortunately, the installation isn’t necessarily difficult, but there is some additional synchronization that is required and even some standard tools to set up and implement your devices throughout your home. However, there’s plenty of free video instruction and customer support via email, phone, Skype, or live chat if you do get stuck. One of the big benefits of this DIY system is its portability—if you move, you can easily take Link Interactive with you.

Great customer service is a hallmark of Link Interactive—it’s got a nearly perfect 4.7-star rating on Consumer Affairs with more than 850 reviews as of this writing.

Start building your custom system from their website here.

Should You Pick Link Home Security?

Link is a strong contender in the home security space and have recently made great strides by lowering the price of their monthly monitoring plans, removing their equipment packages and moving to an a la carte model, and continuing to provide great customer service. It is a great option when choosing a security company to protect your home.