Funlux Reviews: Is Low Resolution for the Low Price Worth It?

funlux logoThere’s no doubt that a home security camera provides a sense of safety for a home. In addition to serving as a deterrent to potential crime, security cameras also make it easy to keep an eye on your humble abode while you’re away. The only problem is that most high-quality security cameras are also high-dollar purchases. That’s where Funlux comes in with its budget-friendly cameras. We’ve examined the company’s offerings to give you an idea of where its strengths and weaknesses lie so you can figure out what works best for you.

Funlux’s main selling point: The price

Funlux CamerasIf you’re looking for one trait that sets Funlux apart from the hordes of other security companies out there, it would be the price of the equipment. Funlux provides a huge variety of surveillance systems, including analog and digital options, at a reasonable cost. That’s not to say that Funlux is perfect, however—for starters, none of the cameras are 1080p.

Funlux’s highest-resolution camera records 720p video, but it costs only $39.99 for an indoor security camera. Compare this to the Nest Cam (priced at $199 at the time of this writing), and you’ll see the differences. While the Nest has a host of extra features and a higher resolution, it’s also five times the cost. For homeowners who want security and nothing more, Funlux is a solid choice.

The company also has a wide range of product offerings. In terms of standalone cameras, Funlux provides three IP options: one outdoor camera (view on Amazon) and two indoor cameras (view on Amazon). There are also 21 DVR kits to choose from with four-, eight-, and 16-camera packages if you want to go the analog route. If you’re looking to spend a bit more for higher-quality IP camera systems, Funlux has 14 NVR kits with four-, eight-, and 16-channel options, as well as nine wireless systems with the same channel options.

If that isn’t enough, Funlux also provides accessories for all of its products. If you need 50 feet of cable to ensure a solid connection to your camera, this is the company to look to.

Environmental monitoring and other functionality

funlux screen shotFunlux cameras behave much like you would expect any other camera to: when they detect motion, they send a notification to your phone. Beyond the basics, the Funlux app allows you to view your cameras remotely, as well as to view temperature, humidity, and several other status indicators in your home so you can respond quickly. For example, a rapid shift in temperature or humidity might indicate a malfunctioning air conditioner, an open window, or other abnormal conditions—knowing that right away allows you to take immediate action.

Depending on the camera you buy, you may get digital zoom capabilities, night vision, two-way audio, and other features as well.

Funlux’s relationship to Zmodo

If you’ve used Zmodo cameras before and notice the similarity between those devices and Funlux devices, there’s a reason for that: Funlux is a trademarked brand of Zmodo. Because Zmodo’s reputation has suffered in recent years, there is speculation that Funlux is an attempt by the company to rebrand itself and get a fresh start. While it’s important to keep the connection in mind, the two brands do stand apart from each other.

Funlux pros and cons

Here are a few ways Funlux stands out from the crowd and some of the areas most in need of improvement.

Pros

  • Funlux has a wide range of product offerings: 3 IP cameras, 21 DVR kits, 14 NVR kits, and 9 wireless systems.
  • Funlux offers free shipping in the continental United States.
  • Funlux offers up to a two-year warranty.
  • All Funlux products have free lifetime tech support.

Cons

  • Funlux’s app works only on newer phones—specifically iPhone 6 and Android 2.3 or higher.
  • The customer support leaves a lot to be desired.
  • All products require AC power—there is no battery backup.
  • Numerous users report connectivity issues with the equipment.

Mixed customer service reviews

funlux error screen shotOne of the most important aspects of any company is customer service, and Funlux gets mixed reviews on that front. While you can get in touch with Funlux, you’ll likely have to wait—and as anyone who has encountered a technical problem knows, few things are more infuriating than being left on hold when technology refuses to work.

The first way to reach Funlux’s customer service department is through its phone number (217-689-2080), but you can also email [email protected] for any questions related to sales or [email protected] for technical problems. Note, however, that these methods are only for customers who purchase through the website.

Funlux also sells products on Amazon and eBay, and the company recommends that users reach out to those respective platforms for support, which is a major sticking point for us. If Funlux reduced its call wait times or provided more comprehensive live chat or in-app support, it would greatly improve how the company relates to its customers.

The Funlux website notes that replies generally arrive in one to two business days. While this isn’t an outrageous amount of time, it can still be a nuisance, especially if you’re having difficulty setting up a camera.

On a related note, the entirety of Funlux’s website seemed to be riddled with grammatical errors and formatting problems. While this doesn’t necessarily make the content hard to understand, it does give us pause about the quality of the products. If so little effort is put into the website, what kind of shortcuts were used during the production process?

Free shipping anywhere in the US

Funlux might be inexpensive, but there are a few other benefits that make it a great choice for users in the United States. The first is that all products ship free within the continental US. So whether you live in Maine or in the farthest reaches of the Florida Keys, your cameras will show up to your home at no extra cost.

The other perk is that all products include free lifetime tech support. If one of your products begins to malfunction after you’ve owned it for several years, Funlux promises to help you correct the issue. However, given the company’s reputation with regard to customer service, the expediency of those repairs is questionable.

Pricing for nearly any budget

While this isn’t a comprehensive list of Funlux products, it will give you an idea of the standard equipment cost. While the cost for the 720p camera is lower than average, there’s a package for just about any price point. Beyond just the number of cameras included, the packages differ in areas like hard drive size and smartphone connectivity, so be sure to do your research before settling on one package.

TypeIndoor IP camerasOutdoor IP camerasDVR KitNVR Kit
Device/package720p Indoor Wireless Security Camera720p Outdoor Wireless Security Camera8CH DVR 4 Bullet Security Camera System with 1TB HDD4 Channel All-in-One sPoE NVR Security System with 500GB HD
View product
Type Indoor IP cameras
Device/package
720p Indoor Wireless Security Camera
View product
Type Outdoor IP cameras
Device/package
720p Outdoor Wireless Security Camera
View product
Type DVR Kit
Device/package
8CH DVR 4 Bullet Security Camera System with 1TB HDD
View product
Type NVR Kit
Device/package
4 Channel All-in-One sPoE NVR Security System with 500GB HD
View product

Funlux user reviews

We always look at user reviews to get a clearer idea of how the system actually works. Funlux customers routinely praise the image clarity, motion detector sensitivity, and mobile app functionality. On the negative side of things, the customer support is once more a sticking point. The majority of negative reviews call out the company for the difficulty reaching reliable support when needed. The following reviews are for the 720p indoor wireless security camera.

Positive reviews

I am really happy with this camera. I can monitor my home and even listen to what’s going on when I’m not around. It works pretty well, I have no issues checking from my phone, you can talk through it as well as listen (the audio is pretty good), the image is clear. I receive alerts to my phone when I am away and there’s any movement along with snapshots of what or who was moving. I can make short videos and take pictures. For the amount I paid, I would say this is worth every penny. — Meryland Cuevas, April 19, 2017 (Amazon)

I bought two of these cameras, one for the front door and one for the back door. They do exactly what I expect them to do. When I am away and they pick up any movement or noise, I am notified. I am able to view live and recordings of motion detected both on my cell phone and on my computer. Getting them connected was pretty easy. For my needs, these are perfect. — Katie3908, April 17, 2017 (Amazon)

Negative reviews

This thing is impossible to use. Hooking up to the camera is impossible and the one thing I know is wi-fi. It’s part of my job.

I don’t know how the camera actually works because I can’t get that far. I’m returning it. I called support 3 times only to have 12-15 callers ahead of me with a 60 minute or longer wait. That tells me that I’m not the only one having issues. i tried the “chat Live” but never got a response after hours of trying. i tried to hook this up for two days, I’m done. — Christopher J. Bscherer, April 14, 2017 (Amazon)

Zero product support, the manufacturer doesn’t even acknowledge this product. Wifi connections are almost impossible to configure without experience in manually setting wifi routers just for this device. The software it claims to use is laughably clunky. American college programmers could do better on their senior projects than this company. — Ali Kim, March 26, 2017 (Amazon)

Funlux is a budget-friendly option with customer service issues

If you’re ready to jump in and get a Funlux system, take the time to evaluate which package actually fits your needs. And remember that while Funlux is by no means a bad company, even slight improvement in a few areas could have massive effects. If you are already tech-savvy, then Funlux could be a great option for barebones home security.

However, if the idea of connecting a camera to your home’s Wi-Fi unassisted terrifies you, then something like Nest might be a better option—the customer service at Funlux may not be able to provide you with the support you need. The lack of availability, long wait times, and consistently poor reviews are definite points of concern.

Price-wise, Funlux has most of the competition beat. Its equipment selection isn’t lacking either, and as the company continues to improve, the offerings will only get better. That said, proceed with caution: read our review of Funlux, and then do a bit of research on your own. Determine whether your family’s security needs would be sufficiently met before investing.

Would you use a Funlux system to protect your home?