Frontpoint Security Review: Our #1 Home Security Company

Our Rating 5.0

There’s a myriad of reasons as to why we’ve ranked Frontpoint as our top choice in our best home security systems ranking. Try to find someone saying bad things about Frontpoint. It may be possible but it will be hard. In the last decade they have dominated Yelp, Angie’s List, Consumer Affairs, and other review sites.

I noticed on Facebook that Frontpoint and I had a mutual friend named Kevin so I reached out to Kevin and asked for his Frontpoint security review. Kevin was pretty excited to show off the technology. He purchased Frontpoint’s home security system because of their reviews and also for their home automation capabilities. With this technology and your smartphone you can open your door, adjust the temperature in your house, and turn on the lights before you get home. A year after Kevin introduced me to Frontpoint, I tried them out for myself. They are everything that they say they are: simple, wireless, customer friendly, and secure.

Frontpoint has some unusually friendly business practices. They are so confident in their service that they offer customers a 30 day 100% risk free trial. Once you make a decision to sign they will ask for a three year contract but allow you to dip your toes in the water for one year, if you want. You’ll also find:

  • They embrace and engage via social media
  • They fully comply with the licensing requirements of all states in the US plus they cover Canada
  • All of their packages are 100% wireless
  • They use customer service reps with technical expertise
  • Frontpoint Security systems are Z-Wave compatible and work with smart home devices like smart locks and thermostats.

Customers Love Frontpoint

When we rate security systems, we highly value customer experience and customer friendly business practices. Frontpoint Security has a 3 year contract option but if you are willing to pay more, they will also start you off with a 1 year commitment. On top of that, they have an extremely open 30 day return policy. The policy is clear that if you don’t like it, you can return it. They also don’t force you into uncomfortable situations by insisting you let a salesperson into your home. Nobody likes to be sold. And Frontpoint recognizes that.

However, as expected with any business, there are some complaints that come up for Frontpoint. So we also summarized common Frontpoint customer complaints as well, most of which we found regarded some minor hardware issues and payment terms for certain lengths of contracts. We encourage you to read through these and even reach out to Frontpoint’s customer service for feedback or any updates.

Mobile App Collaboration with Alarm.com

Sometimes you do what you do and delegate the rest. I’ve heard stories of customers purchasing security systems with long contracts and by the end of the contract what they have is an obsolete piece of equipment. Also, other companies force you to buy their brand of equipment. This means you are subject to their innovation or lack thereof and you are forced to pay whatever price they want. It’s bad business. Frontpoint has opened up their system to other devices. For example, they don’t actually sell smart locks. Instead, they tell you what smart lock makes/models are supported and they let you pick the one that you prefer.

Frontpoint makes friends. They partner with two huge names in home security: Alarm.com, which helps back the technology, and GE, the current manufacturer of the security equipment. You may have heard about Alarm.com’s patented “Crash & Smash technology” which calls for help even if a bad guy breaks-in, finds your system, and destroys it. Here is a visual of how it works:

Alarm.com crash and smash technology
Frontpoint Security takes advantage of Alarm.com’s mobile app, which is currently rated 3.5 stars on iTunes and 4.4 stars on Google Play. Both stores use a 5 star rating system. There is also an app for Blackberry users, a native app for Windows Phones, one for Kindle Fire and Pebble as well as a mobile friendly version of their website for other internet enabled personal devices. They also have an app for the new Apple Watch. The Apple Watch will allow users to completely control connected smart devices from their wrist. It also includes one push resolution for notifications and you can view live footage of your home right from your watch.

Learn more about Frontpoint’s Mobile App features in our review. Keep in mind that through Alarm.com’s app, Frontpoint is compatible with an array of iPhone, Android, and Blackberry devices and wearables.

Side-by-side Frontpoint Service Plans

 
Plan NameProtectionInteractiveUltimate
View Plans
24/7 100% Cellular Monitoring
Intrusion Sensors
Fire Monitoring
Environmental Sensors
Life Safety Monitoring
Crash and Smash Technology
Remote Access & Control
Light Control
Geo Services
Wireless Video
Advanced Home Automation
Plan Name
Protection
View Plans
24/7 100% Cellular Monitoring
Intrusion Sensors
Fire Monitoring
Environmental Sensors
Life Safety Monitoring
Crash and Smash Technology
Remote Access & Control
Light Control
Geo Services
Wireless Video
Advanced Home Automation
Plan Name
Interactive
View Plans
24/7 100% Cellular Monitoring
Intrusion Sensors
Fire Monitoring
Environmental Sensors
Life Safety Monitoring
Crash and Smash Technology
Remote Access & Control
Light Control
Geo Services
Wireless Video
Advanced Home Automation
Plan Name
Ultimate
View Plans
24/7 100% Cellular Monitoring
Intrusion Sensors
Fire Monitoring
Environmental Sensors
Life Safety Monitoring
Crash and Smash Technology
Remote Access & Control
Light Control
Geo Services
Wireless Video
Advanced Home Automation

What about Frontpoint pricing and monthly fees?

Frontpoint service plans start at $34.99 per month under a 12 or 36 month contract.

Protection Package – The $34.99 package offers 100% wireless monitoring that doesn’t rely on an internet connection or a phone line. It includes UL-listed professional monitoring 24/7 for burglary/intrusions which is delivered through their two monitoring centers. It also includes basic fire monitoring (you have to push a button), environmental condition monitoring, and life safety.

Interactive Package – Frontpoint Security calls their second level plan Interactive. If you want to take advantage of the awesomeness that is Z-Wave home automation you will need to purchase this package or the next one up. The Interactive package is $44.99. The Frontpoint Interactive Package gives you everything I mentioned above plus Crash & Smash protection, email alerts, text alerts, remote access, alarm history repository, basic home automation and light control. This package also adds features that allow you to track visitors or your family so you know exactly who is coming and who is going. This is the plan that I have.

Ultimate Package – Their top plan is called Ultimate and is priced at $49.99 per month. This gives you all of the above plus live and recorded video surveillance, climate control, and door lock automation which is what Kevin was using.

Frontpoint’s top plan allows you to automate lights, temperature, and your door locks using Z-Wave technology.

Frontpoint Security Equipment Packages

Frontpoint has moved toward a customized model. In general, they will help you pick what you need and what you don’t need in regards to security equipment. With a 3 year contract and qualifying credit they will typically offer $300 toward the purchase of equipment. If you want to go beyond the $300 mark you will pay out of pocket for the equipment but it will be your equipment to keep.

Tip – if you are up to it, you can call 855-806-1188 and ask if they are running any additional specials beyond the $300. On occasion you will find that simply asking might get you a free sensor on top of the equipment credit.

We go much more in depth about Frontpoint pricing and packages in our own review as well. Check that out and see the various pricing options they offer.

Wireless Control Panels

Frontpoint offers two control panels including the Simon XT and the Qolsys IQ touch screen. The Simon XT control panel is required and it is the brains of the operation. Equipped with a battery backup, it manages all other pieces of equipment and communicates back to Frontpoint’s monitoring center. The Simon XT communicates via cellular signal. It does not communicate over YOUR cellphone but rather think of it as having its own mini built in cellphone that requires a much weaker signal than your everyday phone.

The Qolsys IQ is an optional upgrade to the primary controller. If you must have a touch screen, Frontpoint has this option ready for you. The Qolsys IQ offers a 7″ LCD panel and can manage your home security system and home automation system. (Plus it has a built-in camera. Nifty, right?)

Frontpoint also offers a remote arm and disarm touchpad, a keychain remote, panic pendant, and free mobile apps for increased control and communication.

Read our side-by-side comparison of Frontpoint’s Qolsys IQ Panel vs the Simon XT control panel for a complete in-depth review. This could help you determine what type of control panel will best suit your home security needs.

Frontpoint Security Equipment

Security Sensors

Sensors are wireless devices that can be placed on doors or windows to monitor open and close movements. If a window is opened the sensor will send an alert to notify you of the breach. Sensors are an inexpensive and effective way to monitor your home. Each contact sensor costs around $32.99 but you may be able to get a few free with the initial equipment credit. If you have a room with several windows you might want to consider a motion sensor or a glass break sensor. A motion sensor can cover about 1000 square feet. Frontpoint claims that the larger motion sensor is smart enough to ignore small pets which is important to avoid false alarms. However, if you have pets we recommend the glass break sensor if at all possible.

You can purchase environmental monitoring sensors from Frontpoint including sensors that monitor for water and flood. These sensors will give you an instant warning if a leak is detected or worse…a flood. Other important sensors offered by Frontpoint include CO sensors, fire/smoke sensors, garage door sensors, and recessed door sensors. Depending on your home or location, you may want to add a few of these to your security package.

To give you a better idea of some of these additional sensors, read our review on Frontpoint’s garage door sensors and what we found.

One last interesting sensor that Frontpoint offers is their Image Sensor, which requires the Interactive or Ultimate package as well as the Qolsys IQ panel. But the sensor can detect various degrees of movement while you’re away and send a colored photo to alert you and require visual verification. In lower light conditions, this photo would be in black and white instead.

The Fronptoint Image Sensor is a pretty cool sensor add-on. We recommend you read our Image Sensor review for a deeper dive into how it works.

Video Surveillance

The Ultimate Package provides remote control over video surveillance if you purchase one of three cameras offered by Frontpoint. They offer an indoor wireless camera with night vision, an indoor pan and tilt camera, or an outdoor wireless camera with night vision.

There are a lot of options in terms of video surveillance, so we dedicated an entire review on Frontpoint’s video surveillance options to help you evaluate what you might need.

Hardware Warranty

Frontpoint Security equipment comes with a 3 year phone-in warranty. If their techs are unable to assist on the phone they will mail you a replacement part to your home. They include standard delivery but you can pay extra for overnight delivery of parts if needed. As part of their DIY approach, they do not offer onsite tech support and may charge for replacement parts depending upon the situation.

Easy Frontpoint Equipment Installation

Frontpoint Security offers a professional installation package which is a nice touch but I haven’t met anyone who has taken them up on the offer. Reason being is actually because the equipment is really simple and can be done in under 5 minutes.

Read this review about how easy it is to install Fronpoint security in your home. We even included a helpful how-to video to give you some visual about the process. Check out how easy Frontpoint installation truly is.

A Summary of Frontpoint Security

  • Certainly the easy DIY setup is attractive. You plug in the main control panel, stick your motion sensors to the wall, and place a phone call to Frontpoint to activate the system.
  • Crash and Smash protection. If a bad guy gets into your home and smashes your system he has really done himself a disservice. Frontpoint’s system sends a door open signal to a remote monitoring site the moment the door is open. It then waits for a disarm signal and calls for help if you do not enter the disarm signal.
  • Moving? Frontpoint makes moving easy. They allow you to move your security system from one home to another with a phone call. If you do not have the ability to move the system to your new home you can transfer ownership to the new owner of your current home.
  • 30 Day Return. If for any reason you are not happy with the system you can return the system to Frontpoint within 30 days. Beyond 30 days is considered under contract and contract cancellations require an 80% balance payment.
  • Frontpoint uses Z-Wave for home automation.
  • They have an A+ rating with the BBB.

In our opinion, Fronpoint Security is one of the best home security systems a home can have, for a myriad of reasons. Get your home set up with Frontpoint Security and call 855-806-1188 or visit Frontpoint to learn more and get started. Remember that there’s a 30-day free trial too, so there’s really not much to lose.

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Already a Frontpoint customer? Let us know about your experience by submitting a Frontpoint security review in the comments below.